Online Order & Collection Terms and Conditions

By placing an online order with us, you agree to the following terms and conditions:

1. Order Accuracy & Collection

·       All online orders are for collection only.

·       It is the customer's responsibility to ensure that all details provided during the ordering process are accurate and complete. We cannot be held responsible for errors made by the customer during checkout.

2. Collection Timing & Food Quality

·       Customers are required to arrive on time for their scheduled food collection. If you anticipate running late, please contact us immediately.

·       As we operate strictly on a collection-only basis and do not use delivery couriers, it is the customer's responsibility to collect their order promptly.

·       We are not responsible for food that becomes cold or experiences a change in flavour or overall quality due to delayed collection or the length of time taken to consume the order after it has been prepared.

3. Food Allergies & Dietary Requirements

·       Customer safety is our priority. If you have any food allergies, intolerances, or specific dietary requirements, you must explicitly specify this in the order notes before completing your purchase.

·       While we take every precaution, we cannot guarantee a completely allergen-free environment.

4. Incorrect Orders & Complaints

·       Please inspect your order upon collection. If your order is incorrect or you have any complaints regarding the quality of the food, you must get in touch with our team immediately.

·       To process any complaint or correct an issue, we require clear proof or evidence (such as returning the incorrect item or providing clear photographs).

5. Refunds & Cancellations

·       Refunds are issued solely at the discretion of management and are dependent on the provision of sufficient evidence regarding the incorrect or unsatisfactory order.

·       To process an approved refund, the customer must provide the matching transaction details and the specific card number used for the original purchase.

·       Refunds will only be processed back to the original payment method and may take several business days to appear in your account.